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About Us

About us:

Welcome to the Pocket Watch Emporium, we are a family owned and operated business located in the San Francisco Bay Area of California. We proudly offer friendly and personal service to pocket watch customers from around the globe. When you make a purchase from us you can be assured that your satisfaction is always 100% guaranteed. We value your support and our goal is make your shopping experience both informative and enjoyable. If you have any questions or need assistance please give us a call at 925-364-7401or you can always reach us through the contact us page.

Why buy from the Pocket Watch Emporium?

We do things a little differently here at the Pocket Watch Emporium. First we purchase our pocket watches directly from the manufacturers. We never buy from third party companies that offer questionable products or poor quality imports. We have been approved by the manufacturers and are authorized dealers for all the pocket watch brands we represent. As authorized dealers we can guarantee you authenticity and full protection of the manufacturers warranty.

We also carry in stock each pocket watch that is available for purchase on our website (unless noted as a special order item). Each and every watch we ship is first carefully inspected following our multipoint quality check list. We fully wind each mechanical pocket watch and monitor it for 24 hours to make sure the movement is within tolerance before shipping your new watch to you. The release latch is inspected along with the hands, dial, crystal, crown, stem and bow. The case is then checked for fit and finish. These are just a few of the extra steps we take to help make sure your shopping experience is a pleasant one and you receive a top quality product. In the event you're not 100% satisfied we have a no questions asked exchange or money back return policy.

Experience the difference at the Pocket Watch Emporium. We appreciate the opportunity to serve you.

Important consumer information:

Many sellers of pocket watches on the internet are not authorized dealers for the brands they are selling and because of this the manufacturers warranties may not be valid. You might see this small disclaimer when visiting popular shopping sites. "Warranty provided by seller, instead of the manufacturer". This tells you that the seller is purchasing from a third party and not buying watches from the manufacturer.

Many of these same internet sellers simply drop ship their products directly from third party warehouses never checking or inspecting your item. These third party middlemen often purchase returns and refurbished watches and in the worst case low quality counterfeits. The company you are purchasing from has no control over the quality or handling of your watch.

At the Pocket Watch Emporium we believe that transparency and consumer knowledge is most important in this day of internet shopping. As a well informed consumer you are better prepared to make a purchase that meets both your needs and expectations. Please take some time and read one of the many articles we have published on our website about pocket watches. We also have several videos and  a pocket watch blog for your enjoyment or just give us a call, we would be happy to help you select the perfect pocket watch for any occasion.


 

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